Reining in Wall Street

STANDING UP FOR CONSUMERS IN THE FINANCIAL MARKETPLACE—For more than 20 years, Consumer Program Director Ed Mierzwinski has helped us stand up against big banks and credit card companies.

A Consumer Cop On the Financial Beat

You work hard for your money. You should be able to save, invest and generally manage your money without fear of being trapped, tricked or ripped off by the institutions you are trusting with your financial future. And from the 2008 economic collapse, we know how big of an impact those institutions can have on our economy when they play fast and loose with our money. 

Since 2009, the solution has been clear. We need to have fair, clear, transparent and enforceable rules that protect consumers in the financial marketplace. Now, we know we can get there through the work of an agency that has those principles at the core of its mission — the Consumer Financial Protection Bureau.   

The CFPB Gets the Job Done

Despite the fact that the CFPB is not widely known, we’ve already seen their financial oversight return nearly $12 billion to consumers … in just five years. The CFPB holds big banks, debt collectors, and lenders accountable. Here are a few examples of some of the cases the CFPB has taken on:


When American Honda Finance used discriminatory pricing to rip off African-American, Hispanic, and Asia/ Pacific Island borrowers who paid too much for car loans, the CFPB returned $24 million to these consumers.


The Department of Justice and 47 states joined the CFPB in a $216 million action against JP Morgan Chase Bank for illegal debt collection practices affecting over half a million Americans.


When it was discovered that Wells Fargo employees were opening unauthorized debit and credit accounts using their customer's information, the CFPB fined Wells Fargo $100 million for fraud.


The CFPB fined Equifax andTransUnion — two of the three largest credit reporting agencies — $5 million for selling inflated credit scores to consumers that were different from ones actually used by lenders and returned $17 million to those harmed by the deception.

But the CFPB doesn't just help consumers get their money back, it levels the financial playing field. The CFPB has several specialized departments for veterans, senior citizens, new homeowners, college students, and low-income consumers that seek to educate the public on how to stay safe and provide them with the tools they need to keep their finances secure.

Tell Your Senators: Stand Up For Consumers

Almost every day we hear about some new way of tricking, trapping and ripping off consumers. And despite the fact that tricks like these led directly to the 2008 financial collapse, some Wall Street banks are spending upwards of a million dollars every day to roll back the rules and the CFPB — the very agency that was created to keep them in check. Now, many legislators in Washington want to defund or destroy the CFPB.

Effective consumer protections aren't some sort of luxury we can't afford — they're hallmarks of a great country. As founders and leaders of the movement to create and protect the CFPB, we're working to make sure that our success not only sticks, but that we can build upon it.

Issue updates

Report | U.S. PIRG Education Fund | Financial Reform

Debt Collectors

Report: Our latest report based on the CFPB's public Consumer Complaint database reviews the most-complained about debt collectors. Funny, a new CFPB complaint "snapshot" does not. The report comes as the CFPB's acting director threatens to make the database non-public. If the CFPB both shuts down the public database and continues to issue industry-friendly reports that don’t give out any real information, the public and marketplace harm is even greater.

> Keep Reading
News Release | U.S. PIRG Education Fund | Financial Reform

Unlike CFPB’s “Snapshot,” PIRG report reveals which debt collectors Americans file complaints about most

News Release: Our latest report based on the CFPB's public Consumer Complaint database reviews the most-complained about debt collectors. Funny, a new CFPB complaint "snapshot" does not. The report comes as the CFPB's acting director threatens to make the database non-public. If the CFPB both shuts down the public database and continues to issue industry-friendly reports that don’t give out any real information, the public and marketplace harm is even greater.

> Keep Reading
Report | U.S. PIRG Education Fund | Financial Reform

Shining A Light on Consumer Problems:

Our report, Shining A Light on Consumer Problems: The Case for Public Access to the CFPB’s Financial Complaints Database, details why it is important that the highly successful Consumer Financial Protection Bureau database of over one million consumer complaints remain open to the public, so consumers, researchers and others can study the financial marketplace.

> Keep Reading
News Release | U.S. PIRG Education Fund | Financial Reform

New Report Makes Case To Keep CFPB Complaint Database Public

As the Consumer Financial Protection Bureau’s (CFPB) acting director continues to threaten to hide the agency’s public Consumer Complaint Database from consumers and researchers, a new report makes a strong case to keep the database public. The report from U.S. PIRG Education Fund and Frontier Group was filed as an official public comment in the CFPB’s Request for Information about the database. 

> Keep Reading
Blog Post | Financial Reform

Public CFPB Database Comment Period Ends Monday, 4 June at Midnight | Ed Mierzwinski

Monday, June 4, at midnight (ET) marks the deadline for filing public comments on the Consumer Financial Protection Bureau’s latest inward-facing Request For Information (RFI); this one is on the future of the public Consumer Complaint Database, which has been disparaged for years by various bank industry actors and their coin-operated think tanks but most recently by the CFPB’s acting director, Mick Mulvaney. Here's why we are fighting to keep the database public.

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News Release | Maryland PIRG Foundation | Consumer Protection, Financial Reform

New Report Identifies Banks Consumers Complain About Most

Thousands of Americans are using the Consumer Financial Protection Bureau’s public Consumer Complaints Database to settle disputes with their banks, according to a new report from the Maryland PIRG Foundation. The report highlights banks that generated the most complaints through their various banking services in each state.

> Keep Reading
News Release | Maryland PIRG Foundation | Consumer Protection, Financial Reform

NEW SURVEY SHOWS FREE CHECKING WIDELY AVAILABLE AT SMALL BANKS BUT BANKS STILL HIDING FEES FROM CONSUMERS

A survey of hundreds of banks and credit unions in 24 states and the District of Columbia found that free checking remains available at more than 6 out of 10 small banks and credit unions but was only found at one-quarter of surveyed big banks (those with over $10 billion in deposits). The survey released today by the U.S. Public Interest Research Group also revealed that fewer than half of branches surveyed obeyed their legal duty to fully disclose fees to prospective customers on the first request, while 12% provided no fee information at all.

> Keep Reading

New Consumer Agency Takes Over Thursday as Nation’s Consumer Bank Cop

Leading consumer groups today announced the results of a poll showing that an overwhelming majority of likely voters both support a new consumer agency (74%) and want Wall Street held “accountable” (77%), along with a report documenting “10 reasons” consumers need the new Consumer Financial Protection Bureau.

> Keep Reading
News Release | Budget, Financial Reform, Tax

Senator Carl Levin Introduces Stop Tax Haven Abuse Act

The Stop Tax Haven Abuse Act is a timely and critically important proposal that seeks to stem flight of capital from this country. The bill will force open and honest accounting of profits. It will put an end to the price and profit shifting that allows companies to engage in such pervasive tax avoidance.

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New Survey Shows Banks Still Hiding Fees from Consumers

A survey of more than 350 bank branches released today by the Maryland Public Interest Research Group revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all.

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Blog Post | Financial Reform

What You Haven’t Heard About that Bad Banking Bill; It Preempts State Identity Theft Reforms | Mike Litt

We're opposing S2155 on the Senate floor this week. The main message against in the media has been that it puts mortgage borrowers at risk of bad loans and racial discrimination. Worse, it puts our economy at risk by removing important bank regulator tools to rein in risky practices by giant and big banks. For that matter, it could even allow risky practices to migrate to community banks. But there's more. The bill's so-called consumer protection provisions intended to offset its rollbacks, including its free credit freeze, aren't that good and preempt stronger state actions.

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Blog Post | Financial Reform

Credit Bureaus Let Wrongdoers Run Amok, Disrupt Mortgage-Seekers | Ed Mierzwinski

In the run-up to the 2006-2007 mortgage bubble that led to the total collapse of our financial system in 2008, the Big 3 credit bureaus sold products known as "trigger lists" that aided sketchy mortgage companies in disrupting consumer transactions. The lists were "credited" with making a bad situation worse. Guess what? Longtime syndicated housing columnist Ken Harney warns: "they're back."

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Blog Post | Financial Reform

Massive Rollback of Dodd-Frank Wall St. Protections Hits Senate Floor, Our Opposition Letter to S2155

We've been working hard to oppose a bill to weaken the Dodd-Frank Wall Street Reform and Consumer Protection Act. You remember, that's the law passed in the wake of the second-biggest financial collapse in our history, caused by Wall Street recklessness. The bill has massive support from both Wall Street and community banks. S2155 is on the Senate floor this week. It has enough Democratic votes to pass, but consumer champions are fighting back. Read our opposition letter.

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Blog Post | Financial Reform

Why The Legal Dispute Over the Leadership of the CFPB Matters | Michael Landis

There’s an important legal fight happening right now over the temporary leadership of the Consumer Financial Protection Bureau. And U.S. PIRG Education Fund, along with nine other consumer advocacy groups, just weighed in with a friend-of-the-court brief against the President and his pick. Find out why the Consumer Bureau needs to be independent in this blog entry about why the legal dispute over the CFPB matters.

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Blog Post | Financial Reform

Senator: Consumers Should Have More Control Over Credit Reports. We Agree. | Ed Mierzwinski

Throughout the anger and frustration over the Equifax breach debacle, consumers, reporters and legislators have repeatedly asked me: "Ed, why don't consumers, not credit bureaus, control when their credit reports can be shared or sold?" Now comes U.S. Senator Jack Reed (RI) with a PIRG-backed bill to do just that! 

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Blog Post

Polls show voters, across party lines, want both a strong CFPB and strong Wall Street, payday lender and debt collector oversight. Will the next Congress listen to them and undo this Administration's myriad rollbacks of consumer and investor financial protections?

News Release | U.S.PIRG

We've joined the National Consumer Law Center in a news release describing a letter from 21 consumer and faith groups urging her to revoke permission to the credit reporting industry to violate consumer protections. 

Blog Post

Our latest report, last week, found July set yet a fifth consecutive month of record consumer complaints to the CFPB. Complaints about credit report mistakes, always among the leaders, have surged dramatically during the pandemic. The CFPB hasn't done anything about it, but Congress has an opportunity in its next relief package to ban negative credit reporting.

Blog Post

On Monday, the U.S. House approved H.R. 5332, the Protecting Your Credit Score Act of 2020 (Gottheimer-NJ). U.S. PIRG joined other leading advocates of credit reporting reform in a support letter to the House last week. The bill takes a number of steps to make it easier to fix credit reporting errors.

Report | U.S. PIRG Education Fund

U.S. PIRG Education Fund, the Student Borrower Protection Center and Consumer Action have released a report recommending that  CFPB should use the full extent of its authority to take immediate action to strengthen its consumer complaint tool, hold companies accountable for providing complete and timely responses to consumers, and leverage consumer complaints related to the pandemic to support oversight and regulatory action to protect consumers.

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