Reining in Wall Street

STANDING UP FOR CONSUMERS IN THE FINANCIAL MARKETPLACE—For more than 20 years, Consumer Program Director Ed Mierzwinski has helped us stand up against big banks and credit card companies.

A Consumer Cop On the Financial Beat

You work hard for your money. You should be able to save, invest and generally manage your money without fear of being trapped, tricked or ripped off by the institutions you are trusting with your financial future. And from the 2008 economic collapse, we know how big of an impact those institutions can have on our economy when they play fast and loose with our money. 

Since 2009, the solution has been clear. We need to have fair, clear, transparent and enforceable rules that protect consumers in the financial marketplace. Now, we know we can get there through the work of an agency that has those principles at the core of its mission — the Consumer Financial Protection Bureau.   

The CFPB Gets the Job Done

Despite the fact that the CFPB is not widely known, we’ve already seen their financial oversight return nearly $12 billion to consumers … in just five years. The CFPB holds big banks, debt collectors, and lenders accountable. Here are a few examples of some of the cases the CFPB has taken on:


When American Honda Finance used discriminatory pricing to rip off African-American, Hispanic, and Asia/ Pacific Island borrowers who paid too much for car loans, the CFPB returned $24 million to these consumers.


The Department of Justice and 47 states joined the CFPB in a $216 million action against JP Morgan Chase Bank for illegal debt collection practices affecting over half a million Americans.


When it was discovered that Wells Fargo employees were opening unauthorized debit and credit accounts using their customer's information, the CFPB fined Wells Fargo $100 million for fraud.


The CFPB fined Equifax andTransUnion — two of the three largest credit reporting agencies — $5 million for selling inflated credit scores to consumers that were different from ones actually used by lenders and returned $17 million to those harmed by the deception.

But the CFPB doesn't just help consumers get their money back, it levels the financial playing field. The CFPB has several specialized departments for veterans, senior citizens, new homeowners, college students, and low-income consumers that seek to educate the public on how to stay safe and provide them with the tools they need to keep their finances secure.

Tell Your Senators: Stand Up For Consumers

Almost every day we hear about some new way of tricking, trapping and ripping off consumers. And despite the fact that tricks like these led directly to the 2008 financial collapse, some Wall Street banks are spending upwards of a million dollars every day to roll back the rules and the CFPB — the very agency that was created to keep them in check. Now, many legislators in Washington want to defund or destroy the CFPB.

Effective consumer protections aren't some sort of luxury we can't afford — they're hallmarks of a great country. As founders and leaders of the movement to create and protect the CFPB, we're working to make sure that our success not only sticks, but that we can build upon it.

Issue updates

News Release | U.S. PIRG Education Fund | Financial Reform

Americans need stronger consumer protections during COVID-19 crisis

U.S. PIRG Education Fund has released a report with the Student Borrower Protection Center and Consumer Action. The report makes recommendations to the Consumer Financial Protection Bureau (CFPB) to upgrade its consumer complaint tool, including the public consumer complaint database, so COVID19-related complaints can be handled more quickly and tracked better.

> Keep Reading
Blog Post | Financial Reform

Consumer Groups & Bank Associations Urge Congress To Protect COVID19 Checks From Garnishment | Ed Mierzwinski

Yesterday, U.S. PIRG joined leading consumer groups and bank trade associations in a joint letter urging Congress at the soonest possible opportunity to clarify that economic impact payments responding to this public health emergency are exempt from otherwise legally binding garnishment orders.

> Keep Reading
Blog Post | Financial Reform

Cordray To "Oblivious" CFPB: "Shield" Families From Economic Harms | Ed Mierzwinski

Rich Cordray, the first director of the CFPB and author of a new book on his six years at its helm, has issued a powerful memo to its current director, Kathy Kraninger, urging her to stop "relaxing" duties on financial firms and to "lose no further time" in "shield[ing] households and families" from the "economic harms" they face as a result of the coronavirus pandemic.

> Keep Reading

Marriott discloses second security breach in 16 months

Marriott, the world’s largest hotel chain in terms of guest rooms, disclosed Tuesday that up to 5.2 million customers were impacted by a security breach related to the company’s loyalty app.

> Keep Reading
Blog Post | Financial Reform

CFPB's First Director, Rich Cordray, Publishes "Watchdog" | Ed Mierzwinski

The CFPB's first director, Rich Cordray, has published a book, "Watchdog," explaining efforts to set up and run the Consumer Financial Protection Bureau.

> Keep Reading

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News Release | U.S. PIRG Education Fund | Financial Reform

Unlike CFPB’s “Snapshot,” PIRG report reveals which debt collectors Americans file complaints about most

News Release: Our latest report based on the CFPB's public Consumer Complaint database reviews the most-complained about debt collectors. Funny, a new CFPB complaint "snapshot" does not. The report comes as the CFPB's acting director threatens to make the database non-public. If the CFPB both shuts down the public database and continues to issue industry-friendly reports that don’t give out any real information, the public and marketplace harm is even greater.

> Keep Reading
News Release | U.S. PIRG Education Fund | Financial Reform

New Report Makes Case To Keep CFPB Complaint Database Public

As the Consumer Financial Protection Bureau’s (CFPB) acting director continues to threaten to hide the agency’s public Consumer Complaint Database from consumers and researchers, a new report makes a strong case to keep the database public. The report from U.S. PIRG Education Fund and Frontier Group was filed as an official public comment in the CFPB’s Request for Information about the database. 

> Keep Reading
News Release | U.S. PIRG | Financial Reform

Our Statement on Senate Passage of Sweeping Bank Deregulation Bill, S2155

Our statement on final passage by the U.S. Senate of a sweeping bank deregulation bill: Excerpt: "“It’s very hard to watch the Senate vote to ignore the painful lessons from the causes of the Great Recession 10 years ago. The warning signs are plain to see."

> Keep Reading
News Release | U.S. PIRG | Financial Reform

Bank Deregulation Bill's Free Credit Freeze Section Tweaked, But Still Preempts Better State Laws

Here's our statement on modest changes to the free credit freeze provision of S2155, the massive bank regulation deregulation package on the Senate floor. The changes aren't good enough because the states would still be preempted from better protecting their consumers and some existing state laws would be rolled back.

> Keep Reading
News Release | U.S. PIRG | Financial Reform

Three Bills in Congress this Week Would Let Equifax Off the Hook

Remember Equifax? It's one of the nation's Big 3 credit bureaus. It's based in Atlanta. Still not sure? Oh, maybe you'll remember this: Equifax finally admitted in September that months earlier it had lost 145 million consumer records, including Social Security Numbers, to hackers. Here's our latest release explaining that instead of holding Equifax accountable, this week Congress is busy trying to help Equifax.

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Report | U.S. PIRG Education Fund, Maryland PIRG Foundation | Consumer Protection, Financial Reform

BIG BANKS, BIGGER FEES

Over the last six months, state PIRG staff conducted inquiries at 250 bank and 116 credit union branches in 17 states and the District of Columbia and reviewed bank fees online in these and 7 other states. This report, “Big Banks, Bigger Fees: A National Survey of Fees and Disclosure Compliance,” examines the following questions:

 How easy is it for consumers to shop around? Are banks complying with the Truth In Savings Act, which requires disclosure of a schedule of account fees to prospective customers?

> Keep Reading

Picking Up the Tab

Some U.S.-based multinational firms or individuals avoid paying U.S. taxes by transferring their earnings to tax haven countries with minimal or no taxes. These tax haven users benefit from their access to America’s markets, workforce, infrastructure and security; but they pay little or nothing for it—violating the basic fairness of the tax system and forcing other taxpayers to pick up the tab.

> Keep Reading

Tax Shell Game

Tax havens are countries with minimal or no taxes, to which U.S.-based multinational firms or individuals transfer their earnings to avoid paying taxes in the United States. Users of tax havens benefit from access to America’s markets, workforce, infrastructure and security, but pay little or nothing for it—violating the basic fairness of the tax system.

> Keep Reading

Apples to Twinkies

America is facing an obesity epidemic – one that’s hitting children especially hard. The rise in childhood obesity has many causes, but one of the most important is the increased prevalence of high-fat, heavily sweetened junk food.  And shockingly, American taxpayers are spending billions to subsidize junk food ingredients, making the problem worse.

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10 Reasons We Need the CFPB Now

For years leading up to the 2008 financial collapse, federal bank regulators ignored numerous warnings of increasingly predatory mortgage practices, credit card tricks and unfair overdraft policies used by banks. This report outlines predatory financial practices that hurt consumers and helped collapse the economy, costing us eight million jobs, millions of foreclosed homes and trillions of dollars in lost home and retirement values. It explains these and other emerging problems as “10 Reasons We Need The Consumer Financial Protection Bureau Now.”

> Keep Reading

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Blog Post | Financial Reform

CFPB's First Director, Rich Cordray, Publishes "Watchdog" | Ed Mierzwinski

The CFPB's first director, Rich Cordray, has published a book, "Watchdog," explaining efforts to set up and run the Consumer Financial Protection Bureau.

> Keep Reading
Blog Post | Financial Reform

Half of CFPB Complaints in 2019 About Credit Reports As House Brings Reforms To Floor | Ed Mierzwinski

On Wednesday, the full U.S. House is expected to vote on a credit reporting reform package, HR 3621, the Comprehensive CREDIT Act. Meanwhile, a PIRG analysis finds that half of all complaints to the CFPB in 2019 concerned credit reporting and the most-complained about companies, in the entire database, were the so-called  Big 3 credit bureaus.

> Keep Reading
Blog Post | Financial Reform

U.S. PIRG and Leading Groups Support Findings of Norwegian Privacy Report | Ed Mierzwinski

In support of a report by colleagues from the Norwegian Consumer Council on whether the data sharing and privacy practices of a number of dating and other smartphone apps were in compliance with European privacy rules (GDPR) or the new California Consumer Privacy Act (CCPA), U.S. PIRG and other leading groups sent joint letters to key policymakers, including the California, Oregon and TexaS Attorneys General, the Federal Trade Commission and all members of the U.S. House and Senate. 

> Keep Reading
Blog Post | Financial Reform

CFPB Appoints Task "Farce" On Consumer Law | Ed Mierzwinski

Last week, CFPB Director Kathy Kraninger appointed four lawyers and professors to a "Taskforce on Federal Consumer Law." To my knowledge, none have worked for consumer protection organizations yet all have worked as industry consultants or been aligned with industry views, although all have previous government experience. I am aware of several distinguished professors with CFPB experience who were rejected. Incredibly, the announcement of this better-described "Task Farce" claimed inspiration from a distinguished bi-partisan commission established by the Consumer Credit Protection Act in 1968." 

> Keep Reading
Blog Post | Financial Reform

The credit reporting system is backwards. Congress can pass one law to fix two things about it. | Ed Mierzwinski

Last week, Sens. Jack Reed (RI) and Chris Van Hollen (MD) introduced legislation to finally give consumers real control over our own credit reports. The Consumer Credit Control Act would change what Sen. Reed appropriately calls our “backwards” credit reporting system by helping to solve two problems. The Consumer Credit Control Act is a win-win for consumers. It improves their privacy and saves them money.

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Blog Post

Polls show voters, across party lines, want both a strong CFPB and strong Wall Street, payday lender and debt collector oversight. Will the next Congress listen to them and undo this Administration's myriad rollbacks of consumer and investor financial protections?

News Release | U.S.PIRG

We've joined the National Consumer Law Center in a news release describing a letter from 21 consumer and faith groups urging her to revoke permission to the credit reporting industry to violate consumer protections. 

Blog Post

Our latest report, last week, found July set yet a fifth consecutive month of record consumer complaints to the CFPB. Complaints about credit report mistakes, always among the leaders, have surged dramatically during the pandemic. The CFPB hasn't done anything about it, but Congress has an opportunity in its next relief package to ban negative credit reporting.

Blog Post

On Monday, the U.S. House approved H.R. 5332, the Protecting Your Credit Score Act of 2020 (Gottheimer-NJ). U.S. PIRG joined other leading advocates of credit reporting reform in a support letter to the House last week. The bill takes a number of steps to make it easier to fix credit reporting errors.

Report | U.S. PIRG Education Fund

U.S. PIRG Education Fund, the Student Borrower Protection Center and Consumer Action have released a report recommending that  CFPB should use the full extent of its authority to take immediate action to strengthen its consumer complaint tool, hold companies accountable for providing complete and timely responses to consumers, and leverage consumer complaints related to the pandemic to support oversight and regulatory action to protect consumers.

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