Consumer Protection

Credit CARD Act Turns 5, A Big Success Story

By | Ed Mierzwinski
Consumer Program Director

The Credit CARD Act of 2009, which had its 5th birthday on May 22, is a government success story that cleaned up a Wild West credit card marketplace by eliminating unfair tricks and traps without destroying the market. Despite “sky is falling” claims of impending doom from industry apologists at the time, the credit card industry is still strong and consumers can choose from a variety of cards.

The end of net neutrality as we know it?

By | Ed Mierzwinski
Consumer Program Director

On Thursday, 5/15 the U.S. Federal Communications Commission (FCC) meets to propose new rules "to protect and promote the open Internet." It has no choice because a U.S. appellate court threw out parts of its current rules in a January decision favoring the telephone company Verizon. The decision did not eliminate FCC authority to regulate the Internet, but it did make it more complicated.

News Release | Maryland PIRG Foundation | Consumer Protection

Report: Spirit Is Most Complained-About Airline

The report, “The Unfriendly Skies: Five Years of Airline Passenger Complaints to the DOT” analyzes complaints to the U.S. Department of Transportation’s Aviation Consumer Protection Division about major U.S. airlines from 2009-2013. The report found that most complaints are about delayed or canceled flights, which were the top complaint category each year and have trended upward overall.

Report | Maryland PIRG Foundation | Consumer Protection

The Unfriendly Skies

Consolidation in the airline industry, along with pressures created by new security rules and the recent high cost of aviation gasoline, has changed the way we fly. It seems as if every consumer has an airline travel story—how they were trapped on the tarmac, tricked by fees, missed their connection, or lost their bag.

Studies link chlorinated Tris to neurological damage, hormone disruption, mutagenicity and cancer,    and it has the same chemical structure as banned chemicals like DDT, PCBs and Dioxin. Chlorinated Tris tested positive for mutagenicity in the 1970s and as a result it was voluntarily removed from children’s pajamas in 1977. Since the action was voluntary, companies can legally use it in other consumer products without informing government officials or the public.

News Release | Maryland PIRG Foundation and Maryland PIRG Students | Consumer Protection

SURVEY SHOWS MARYLAND STUDENTS OPTING OUT OF BUYING TEXTBOOKS

Today, a survey released by Maryland PIRG and the Student Government Association at the University of Maryland shows that 65% of student consumers have opted out of buying a college textbook due to its high price, and nearly half say that textbook costs can dictate whether they take a course.

Report | Maryland PIRG Foundation | Consumer Protection

Fixing the Broken Textbook Market

This study demonstrates that despite recent steps forward in the marketplace, high textbook costs will continue to be a problem for students unless the cost of high-priced, new editions of college textbooks comes down.

Issue | Food

Label GMO Foods

Protecting our right to know.

News Release | Maryland PIRG Foundation | Consumer Protection

Report: Citibank Most-Complained-About Credit Card Company in Maryland

Maryland consumers file more complaints about Citibank than any other credit card company, according to a report released today by the Maryland PIRG Foundation. The report, which looked at data from the Consumer Financial Protection Bureau’s (CFPB) public Consumer Complaints Database, also found that Maryland consumers are the third most likely to file credit card complaints.

Report | Maryland PIRG Foundation | Consumer Protection

Credit Cards, Consumer Complaints

This is the fourth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about credit cards with the aim of uncovering patterns in the problems consumers are experiencing with their credit cards and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

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